Refund Policy
Last updated:
Short version: cancel whenever you like, and if Didote isn't working for you, email us and we'll sort it out.
1. How billing works
Paid plans are monthly subscriptions, charged in advance. Payments are handled by a third-party payment provider acting as the merchant of record — your receipt and your card statement will show that provider's name rather than Didote's. We will name them here once checkout is live. Prices shown on the pricing page are in US dollars and exclude VAT or sales tax, which is added at checkout where your country requires it.
2. When you get access
Immediately. Paid features unlock on your account as soon as the payment completes — there is nothing to download, install, or wait for.
3. Cancelling
Cancel any time from Settings → Plan & Billing. You keep paid features until the end of the billing period you have already paid for, then move to the Free plan. Cancelling stops future charges; on its own it does not refund the period you are currently in.
4. Refunds
If Didote isn't right for you, email support@didote.com within 14 days of a charge and we will refund it in full. No form to fill in and no explanation required, though we would genuinely like to hear what went wrong.
After 14 days we look at requests individually, and we lean towards refunding where the Service was unavailable, where a renewal caught you by surprise, or where something plainly did not work as described.
5. Credits already spent
Credits you have already spent on AI generations are not refundable. Each one represents compute we have already paid for on your behalf. Unused credits in a refunded period are not charged for.
Credits are a usage allowance rather than a balance you own — they have no cash value and cannot be paid out. They last for the period you bought them with: cancel two days before your renewal and you keep them for those two days, then they end with the plan. See Terms for the full wording.
6. Our provider's own discretion
Separately from this policy, the payment provider handling the transaction may issue a refund at its own discretion, including to prevent a chargeback. Merchants of record generally reserve that right for a fixed window after purchase. It is their decision to make, and it applies regardless of what is written above.
7. Chargebacks
Please email us before raising a chargeback with your bank. A chargeback costs us a fee and takes weeks to resolve; a refund takes one reply. We have never refused a reasonable request.
8. How refunds arrive
Refunds go back to the original payment method. Our provider processes them promptly, but your bank usually takes a further 5–10 business days to show the money.
9. Where the law gives you more
Nothing here limits rights you have under consumer law — including, in the UK and EU, statutory cancellation rights for distance purchases. Where the law gives you a stronger right than this policy, the law applies.
10. Contact
Email support@didote.com. We answer refund emails first.